Improving the quality of issuing non-conviction certificates

EUPOL COPPS is working with the Criminal Records Department and the IT Unit of the Ministry of Justice to improve the quality of the service of issuing non-conviction certificates.

A non-conviction certificate is an official document that certifies that a person has not been convicted of a crime or felony by a final judgment. The certificate is a prerequisite for employment in Palestinian public institutions and some private corporations. It is also needed for renewal of various licenses, for visa purposes or for scholarships applications.

EUPOL COPPS has seen it as an important task to contribute to a more effective and efficient system for improving the quality of service of issuing non-conviction certificates. Therefore the Mission organised a workshop to support the Ministry of Justice, and more specifically the IT Unit and the Criminal Records Department together with information providers to the non-conviction database, which are the High Judicial Council, the Attorney General’s Office, the Ministry of Interior and the Judicial Authority of the Security Forces, in their task to address current quality issues and to modify and modernize the IT system used to handle applications for non-conviction certificates.

A main objective of the activity is to reach and modify information exchange agreements between information providers and the Ministry of Justice. Another main objective is to explore the possibilities to modify and modernize the system used for handling applications for certificates in order to streamline the process and enhance quality. The project is intended to be realized through a series of meetings and workshops, including the possibility of bringing visiting expert to Palestine to advice and share experiences with the parties concerned.

The project is divided into two phases. The first one was delivered on Tuesday 01 October 2019, an initial short-term phase to identify obstacles and problematic areas, but also to find quality issues that can be addressed without any, or only minor, adjustments of the IT systems involved in the current exchange of information. A second phase, which may start by the end of this year, will hopefully lead to a substantial long-term changes.